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Delivery & Returns

UK (excluding the Republic of Ireland)
Standard Delivery: This shipping option is free. Most orders are delivered within 3 working days from placing an order.
All orders are sent via Royal Mail 1st class delivery
Please note: Heavier items such as
eco friendly washing powder, eco egg's, eco stain remover, green toys and eco friendly bleach will be sent via Royal Mail 2nd class, standard parcels or a standard courier service (unless express delivery has been chosen)

Express Delivery:
This shipping option is just £5.95. Most orders are delivered within 1-2 working days from placing an order.
All orders are sent via Royal Mail 1st Class Recorded the same day, Royal Mail Special Delivery or Courier Service the next day

Worldwide (excluding Russia)
Delivery to the rest of the world is only £4.95, all orders are sent via airmail
or courier service

Russia
All orders are sent via courier service for just £14.95

We aim to dispatch all orders within 1 working business day of when the order is placed

All items are packaged in recycled and biodegradable tissue paper and fastened together with printed Green Nippers degradable tape. The items are then sent in a recycled and biodegradable mail order bag.


Lost Parcels
Please contact us if you are worried about the whereabouts of your parcel. In the unlikely event that your order is lost within Royal Mail's postal service we will submit a claim with Royal Mail and send you out a brand new order (we will issue refunds for items that are out of stock). However Royal Mail do not consider parcels lost until a certain number of working days have passed after the delivery date, so we are unable to file claims & send out brand new orders until the following deadlines:
UK: 15 working days
Europe: 20 working days
Rest of the world: 25 working days

Gift packaging
If you would like to make your gift extra special we offer beautiful gift packaging, priced at £3.75.

If you choose to have your items gift wrapped, we wrap your products in recycled and biodegradable tissue paper sealing it with Green Nippers printed degradable tape then place your products in a recycled and biodegradable natural gift box. The box comes with hand tied green compostable ribbon, with a recycled Green Nippers gift tag attached.

green-nippers-recycled-gift-box.jpg

 

Returns
We hope you are happy with your order but if for any reason you wish to return an item for a refund or exchange, please return it in an unused and resaleable condition, and include your packing slip sent that was sent with your order.

Returns are to be made within 28 days of the invoice date. You will have a choice of either a full refund or exchange for the price you paid for the item. Wrap the items you are returning in their original condition securely in the package (to help the environment please use the mailing bag your order was sent in). Please take your parcel to your local post office, it is recommended that you obtain proof of postage when sending your parcel. We reserve the right to refuse the refund of returned items which are not in the original resaleable condition as dispatched by us. Postage costs will be refunded (to the value of Royal Mail Standard delivery or Airmail service) for faulty items or items sent to you incorrectly. We will not cover return postage costs on non-faulty items. If you require an exchange for an item you will not be charged postage costs for the exchanged item to be sent out to you. Returns address:

Green Nippers Returns
Highwood Farm
Huddersfield Road
Darton
Barnsley
S75 5LP

If you have any queries about your return you can contact Green Nippers using the 'Contact Green Nippers form', phone 0845 862 3322 or email customercareat-symbol.jpggreennippers.co.uk